RETURNS & FAQ
WHAT’S YOUR RETURN POLICY?
RETURN POLICY
**NO EXCHANGES DUE TO COVID REGULATIONS
ONLY INSTANCE IF PACKAGE WAS NEVER OPENED
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags and remain in original packaging
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. Customer is responsible for shipping fees to send the order back to TyLuxe
5. Shipping fees are non refundable.
6. We diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
**Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size or print
If you meet the return/exchange requirements please ship item(s) to:
3000 Old Alabama Road Suite 119-356
Alpharetta, GA 30022
RETURN PROCESSING TIME Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.
**NO EXCHANGES DUE TO COVID REGULATIONS
ONLY INSTANCE IF PACKAGE WAS NEVER OPENED
1. Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled, and without clothing tags. Items must be in a condition suitable for resale.
2. Merchandise must have all tags and remain in original packaging
3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. Customer is responsible for shipping fees to send the order back to TyLuxe
5. Shipping fees are non refundable.
6. We diligently inspects all items before shipping; therefore, damaged merchandise is unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
**Please include your original packing slip so we know who you are. If you've misplaced your packing slip no worries, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size or print
If you meet the return/exchange requirements please ship item(s) to:
3000 Old Alabama Road Suite 119-356
Alpharetta, GA 30022
RETURN PROCESSING TIME Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.
DO YOU HAVE CUSTOMER SERVICE?
Our customer service reps are available to answer your questions anytime. Simply send us a message on the CONTACT US page and we will get back to you within 24-48 business hours or email info.tyluxe@gmail.com
SHIPPING TERMS?
All orders are processed within 3 business days and shipping normally takes between 2-5 days depending on your geographical location. You will receive a confirmation email when your order has shipped. Please note that due to covid, a lot of carriers have been short staffed and overwhelmed. If the product has been shipped out on our part, please contact the carrier to file any claims or investigate your status.
ISSUES WITH YOUR ORDER?
If there are any issues with your order, please email us at tyluxeboutique@gmail.com within 48 hours of receiving your order.
Did not receive your order?
Unfortunately, once we have shipped the product, it is now between you and the carrier. We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email. Please contact your local post office/UPS to file a claim. Most packages are insured for $100. They will file an investigation and more often than not, they usually are able to find the package and resend it to you. If not, they will mail you a check.
